Estibaliz Hernandez  

Estíbaliz Hernández
Mondragon University

Business Administration. Degree Coordinator Mondragon University, Basque Country. Researcher on Servitization & KIBS. Vicepresident of the European Association for Services Research (RESER)





Walter Ganz


Pf. Walter Ganz
Director, IAO, Fraunhofer Institute, Germany

He is currently Director of the Fraunhofer Institut for Industrial Engineering (IAO) in Stuttgart Germany and head of the research departments "Human Resource Management" and “Service Engineering”. Aside that, he is also a member of several national and international scientific boards. Walter is the author and co-author of more than 25 publications in the last 3 years. Latest one: An Integrative Quality Framework for Developing Industrial Smart Services (Service Science).



Andreas Schroeder


Pf. Andreas Schroeder
Aston University, UK
The Advanced Services Group
Senior Lecturer for Information Systems

A business researcher with a strong passion for bridging the gap between research and practice. Focused on investigating how the Internet of Things can enable organizations in changing their business models. Currently working with a strong research team on mapping out the opportunities IoT creates for manufacturers to develop Advanced Service.



Professor Marja Toivonen


Pf. Marja Toivonen
Aalto University, Finland

Professor at Helsinki University and Aalto University. Previous senior staff at VTT. She has written several articles and book chapters on innovation topics and been an invited speaker in many international conferences. She has been a council member in RESER and the chair of Finnish Service Alliance.



Luis Rubalcaba  

Pf. Luis Rubalcaba
University of Alcalá

Professor of Economic Policy, Department of Economics and Business Administration, University of Alcalá. Director of INSERAS, Service for Society Research Group. Director of Master on Innovation Economics, Management and Technology. Previous academic positions include: visiting Fulbright Schuman Scholar at Boston University, (US), distinguished professor at VTT-Tekes (Finland), honorary scholar at the University of Birmingham (UK) and president of the European Association for Services Research (RESER). Previous staff positions at international institutions: The World Bank Group, Washington, DC, USA (2012-2016), and the European Commission, Brussels, Belgium.

Laura Cortijo  

Laura Cortijo
University of Alcalá


Juan Antonio Gómez


Dr. Juan Antonio Gómez
Complutense University of Madrid

Juan Antonio Gómez has a PhD in Physical Sciences, an Electronic specialty, from the Complutense University of Madrid. University Professor in the area of ​​Computer Architecture and Technology at the University of Extremadura. Accumulates 30 years of research activity in areas of reconfigurable computing based on FPGA, embedded computing, metaheuristics for solving optimization problems, bioinformatics, mobile communications, wireless sensor networks, recommendation systems, machine learning, predictive models and time series.



Takeshi Takenaka


Pf. Takeshi Takenaka

National Institute of Advanced Industrial Science and Technology, Japan

He currently works at the Human Augmentation Research Center, National Institute of Advanced Industrial Science and Technology. He does research in Service Engineering, which promotes the improvement of service productivity, institutional design of service platform, and the development of regional service ecosystem Society of Serviceology (SfS), Japan.





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