Research tracks

The 30th RESER International Congress & Co-VAL Conference will be organized around the main subjects organized around the following tracks:

TRACK 1: Value co-creation in public services
CHAIR: Kirsty Strokosch and Edwina Yida Zhu, University of Edinburgh, UK
o New theoretical approaches on value co-creation
o New Public Governance and Public Sector Logic
o Co-creation of public value and citizen participation
o New dynamics and challenges for value co-creation in public services

TRACK 1b: Value co-creation in private services
CHAIR: : Marie Christine Monnoyer, University of Toulouse and Javier Reynoso, EGADE Business School, Monterrey
o New theoretical approaches on value co-creation
o Service Vision, Leadership and Strategy for Value Creation
o New developments in services marketing and services management
o New dynamics and challenges for value co-creation in services

• TRACK 2: Service innovation and innovation ecosystems in services
CHAIR: Faiz Gallouj, Lille University, France
o Service innovation for public services
o Service innovation for private films and smart services
o Multiagent frameworks for public innovation
o Public-private networks for social innovation
o Third sector and social innovation in public services

• TRACK 3: Digital transformation in public services
CHAIR: Ines Mergel, University of Konstanz, Germany
o Digital transformation, e-government and e-governance
o User centered digital services and open governance
o Disruptive technologies for public administration: AI and machine learning, big data and the application of block chains in public services

• TRACK 4: Measuring value co-creation and innovation in services
CHAIR: Anthony Arundel, Maastricht University, Netherlands
o New metrics for public sector co-creation and innovation
o New metrics for business innovation and services
o Indicators for policy use
o Use of big data to measure public sector innovation
o Evaluation of public policies

• TRACK 5: Service design and co-creation methods for services
CHAIR: Maria Røhnebæk and Rolf Rønning, Inland Norway University of Applied Sciences, Norway
o Service Design
o Design thinking for co-creation
o Co-creation techniques for the public sector: AGILE, SCRUM, LEAN, etc.

• TRACK 6. Living-labs and co-creation spaces for services
CHAIR: Lars Fuglsang, Roskilde University, Denmark
o Living labs: Design, implementation and evaluation
o Smart cities and local services
o Geography and location of public services
o Sustainability and the circular economy

• TRACK 7: Servitization, smart services and industry 4.0
Chair: Walter Ganz, Fraunhofer Institute, Germany
o Value co-creation and co-innovation in private services
o Servitization
o Living labs and co-design in private sector
o Service marketing, management and service science
o Digitalization for new services
o Smart services

• TRACK 8: Services globalization and trade
Chair: Nano Mulder, ECLAC, United Nations, Chile
o International trade and FDI in services
o Globalization of services and competitiveness
o Services challenges for developing economies
o Public sector reforms in developing economies

• TRACK 8b: Economic geography of services
o Urban challenges and cities of services
o Regional transformation from services
o Services worlds

• TRACK 9: New paths in services research: digitalization and jobs
CHAIR: Marja Toivonen, Aalto University, Finland
o Digitalization
o Social implications of the new digital revolution
o Services, employment and jobs
o Economics, regulation and competition in services
o Other topics on services research


• TRACK 10: Policy actions and cases for public sector transformation
CHAIR: David Osimo and Francesco Mureddu, Lisbon Council, Belgium
o Policy strategies for public sector transformation
o Case stories of public sector transformation
o Policies for transforming the public sector
o Public living labs
o Digital agendas and strategies
o Citizens participation, participatory budgets and public consultations

Contributions can be conceptual, empirical, methodological, or policy-based. The authors must specify to which track they are submitting their papers/presentations in the registration form. This call welcomes both research papers (tracks 1-9) and cases provided by practitioners (track 10).

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The RESER International Congress is in collaboration with:
OECD IBM Center for The Business of Government Secretaria de Estado de Función Pública Fundacion Novagob Logo INAP
And the Spanish National Plan RTI2018-101473-B-100      
The joint RESER-COVAL Conference is supported by:      
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