Mary Feeny



Mary Feeney
Arizona State University. School for public affairs

Mary Feeney is professor and Lincoln Professor of Ethics in Public Affairs. She is the editor of the Journal of Public Administration Research & Theory, associate Director of the Center for Science, Technology and Environmental Policy Studies (C-STEPS), and director of the doctoral program at the School of Public Affairs. She is a Fellow of the National Academy of Public Administration. Feeney's research focuses on public and nonprofit management, sector comparisons, and science and technology policy. She is currently working on an NSF-funded project investigating materials sharing among academic scientists and a project investigating technology use in municipal governments.

Editor of the Journal of Public Administration Research & Theory, Feeney serves on the editorial boards for Government Information Quarterly, Perspectives on Public Management & Governance, and Journal of Behavioral Public Administration. She was previously on the editorial boards of American Review of Public Administration, International Public Management Journal, Public Administration Review, Public Integrity, and Public Performance & Management Review.

Alex Roberts  

Alex Roberts
OECD Observatory of Public Sector Innovation

Alex Roberts is an Innovation Specialist and deputy head of OPSI. Alex leads the work on the Observatory’s studies of country public sector innovation systems, as well as contributing to the work on OPSI’s innovation facets model and on the innovation lifecycle. Alex has long had a passion for innovation and how government can do things differently (and hopefully better). Before joining the Observatory, Alex worked in the Australian Public Service where he was one of the lead authors of the report Empowering Change: Fostering Innovation in the Australian Public Service (2010), supported the APS 200 project on public sector innovation which led to the ‘APS Innovation Action Plan’ (2011), and helped set-up, run and wind-down DesignGov, an experimental public sector innovation lab (2012-2013).

Emanuele Baldacci  

Emanuele Baldacci
Director of Digital Services at the European Commission´s Directorate-General for Informatics

Emanuele Baldacci is currently Director of Digital Services at the European Commission's Directorate-General for Informatics. From May 2015 to February 2018 he was the Director of Methodology, IT and Corporate Statistical Services at Eurostat, the statistical office of the European Union. From October 2011 to April 2015 he was the Head of the Integration, Quality and Research Department of the Italian Statistical Office. Before that, he was a deputy division chief at the International Monetary Fund, a senior economist at the World Bank and also served as chief economist at SACE, Italy's largest trade finance group. He has a PhD in Demography from the Universities of Rome, Florence and Padua; he is the author of several scientific publications on fiscal sustainability, macroeconomic risk in advanced and emerging economies, population ageing and social protection and official statistics modernisation.

Anna Triantafillou  

Anna Triantafillou
COVAL Coordinator

Anna has been working in ATC as a Project Manager since 2001 and as a Senior Project Manager since 2009. Currently is the Deputy Head of the ATC Innovation Lab. She is a Master degree holder in Organisational Behaviour & HR Management and a BSc Degree holder in Management & Systems Science from City University of London. She is a PhD candidate in the field of Management Information Systems at the Department of Information and Communication Systems, University of the Aegean.

Markus Scheuer  

Markus Scheuer

As a labour economist, Markus Scheuer’s was interested in finding out where new jobs were coming from and turned to studying services. In the last years, his focus was mainly on the health care sector. Before retirement, he was for more than 30 years with the economic research institute RWI in Essen, Germany.

Markus is RESER-member since the 2000 and has served in various positions in the RESER-Council. Since the year 2018, he is the RESER-President.

Luis Rubalcaba  

Pf. Luis Rubalcaba
University of Alcalá, Spain

Professor of Economic Policy, Department of Economics and Business Administration, University of Alcalá. Director of INSERAS, Service for Society Research Group. Director of Master on Innovation Economics, Management and Technology. Previous academic positions include: visiting Fulbright Schuman Scholar at Boston University, (US), distinguished professor at VTT-Tekes (Finland), honorary scholar at the University of Birmingham (UK) and president of the European Association for Services Research (RESER).
Previous staff positions at international institutions: The World Bank Group, Washington, DC, USA (2012-2016), and the European Commission, Brussels, Belgium.

Fernando de Pablo  

Fernando de Pablo
Secretary General for Digital Transformation in Spain

He has worked in private and public sectors (telecommunications, urban traffic control systems, pollution control systems, tax management, e-government, public administrations reform plans, Tourism sector, Digital Transformation, Cibersecurity) to achieve innovative organizations through governance, cooperation and intensive use of ICT

Rolf Ronning  

Pf. Rolf Ronning
Inland Norway University of Applied Science. Centre for innovation in services. Professor at Inland Norway University of Applied Sciences

He has for many years done research and published within welfare policy, for instance, Nordby, Rønning & Tellnes (eds.), Social Aspects of Illness, Disease and Sickness Absence (Unipub 2011). His main interest is currently innovation in the public sector, with welfare services as the main focus, see Fuglsang, Rønning & Enquist, Framing Innovation in Publis Services Sectors (Routledge 2014), and Rønning & Knutagard, Innovation in Social Welfare and Human Services (Routledge 2015).

Jakob Trischler  

Pf. Jakob Trischler
Karlstad University

Jakob is an Assistant Professor with the CTF Service Research Center in Karlstad, Sweden. His research focuses on service design and studying the consequences of user involvement in innovation processes. Additional research interests include user innovation, innovation ecosystems, and sustainability-oriented innovations. His recent publications appear in Journal of Business Research, Public Management Review, Journal of Service Research, and Journal of Public Policy and Marketing.

Kirsty Strokosch Headshot  

Dr. Kirsty Strokosch
University of Edinburg

Kirsty Strokosch completed her Doctoral studies at the University of Edinburgh in 2013. She joined the Business School in January 2018 as a Research Fellow on the Horizon 2020 project 'CoVAL'. Her research takes a multidisciplinary approach, combining service management and public management theory to explore the design, delivery and management of public services. She is particularly interested in the concept of value and how it is created and destroyed for various actors during public service production.

Maria Røhnebæk  

Maria Røhnebæk
University of Oslo

I am an educated social anthropologist, and have an interdisciplinary doctorate in technology, innovation and culture from the University of Oslo. In my research I have worked with digitization and innovation in public services, with an emphasis on services aimed at vulnerable groups. I have done field work in India and Norway, and the research includes studies in various service areas: Welfare services, immigration and integration, social assistance, substance abuse and dementia care.



Paul Windrum  

Pf. Paul Windrum
Nottingham University

PhD Economics from the University of Manchester and Deputy Director of the Center for Innovation in Health, Leadership and Learning.  He has published in several leading international journals in the area of innovation, has published special issues in leading journals and has co-edited two books on innovation in services.

Marja Toivonen  

Pf. Marja Toivonen
Aalto University, Finland

Professor at Helsinki University and Aalto University. Previous senior staff at VTT. She has written several articles and book chapters on innovation topics and been an invited speaker in many international conferences. She has been a council member in RESER and the chair of Finnish Service Alliance.



Faiz Gallouj  

Pf. Faiz Gallouj
University of Lille

Professor of Economics, at the Faculty of Economics and Sociology of the University of Lille (France).  He has worked on several research projects in service activities, financed by national and international organizations, public and private, including the European Commission, the OECD, several French ministries and companies.

Lars Fuglsang  

Lars Fuglsang
Roskilde University

Employed as Professor at the Department of Social Sciences and Business at Roskilde University and I am heading the research group on Inovation in Service and Experience.


Anthony Arundel United Nations University


Pf.  Anthony Arundel
United Nations University

He is a Professor of Innovation at the University of Tasmania in Hobart, Australia and concurrently a Professorial Fellow at MERIT. He was previously a Senior Researcher at MERIT since 1992. He specialises in the design, implementation, and analysis of innovation surveys. His research interests include questionnaire design and methodology, technology assessment, environmental issues, intellectual property rights, biotechnology, and knowledge flows from public research to firms.


Nanno Mulder


Nanno Mulder

Nanno Mulder has been an Economic Affairs Officer in the International Trade and Integration Division since 2006 and is coordinator of the annual publication of the “Panorama of the international insertion of Latin America and the Caribbean” Division. Prior to working at Cepal, Mr. Mulder served as an economist in the Organization for Economic Cooperation and Development (OECD) in the Latin America team of the Economic Department (2002-2005)


Lea Giménez


Lea Giménez
Inter-American Development Bank     

Lea Gimenez is the Chief of the Division of Innovation in Citizen Services (ICS), of the Department of Institutions for Development, of the Inter-American Development Bank, since February 2019. Before working at the IDB, she served as Minister of Finance of Paraguay, becoming the first woman to occupy this position in the history of Paraguay and to lead the National Economic Team. He also chaired the Technical Tax Economic Commission of Paraguay, the Fund of Excellence for Education of Paraguay, and the Commission of the National Strategy for Financial Inclusion.


Alejandro Sabarich


Alejandro Sabarich

Digital Innovation for States at CAF. Economist, MBA and candidate for Chartered Financial Analyst with more than 7  years of experience working in multilateral financial institutions and in private banking. The main functions developed focus on economic and financial analysis, on the development of market research, and on the development and implementation of strategic plans.

Francisco Velázquez



Francisco Velázquez

Bachelor in Political and Economic Sciences (Policy Section). Doctoral Courses (1974). He belongs to the Superior Body of Civil Administrators of the State.Senior Management Program of the National Institute of Public Administration, 1996.

He has carried out consulting work for the European Union, the Latin American Center for Development Administration (CLAD), the Inter-American Development Bank (IDB), the Spanish Agency for International Development Cooperation (AECID), the International Foundation and for Latin America of Administration and Public Policies (FIIAPP), the Organization for Economic Cooperation and Development (OECD), and European Union (Technical  Assistance and Information Exchange - TAIEX).

Kentaro Watanabe  

Kentaro Watanabe
Human Augmentation Research Center, National Institute of Advanced Industrial Science and Technology (AIST) in Japan

He is a senior researcher at Human Augmentation Research Center, National Institute of Advanced Industrial Science and Technology (AIST) in Japan. His research fields are service engineering, design and innovation. He is specifically interested in digitalization of service systems and its cultural/institutional difference.



Gianluca Misuraca  

Gianluca Misuraca
Research Fellow on eGovernnace and Public Administration at the Danube University Krems (DUK)

Gianluca Misuraca is a former Senior Scientist at the European Commission's Joint Research Centre in Seville, where, from January 2009 until August 2020, coordinated research in the area of Digital Governance and Social Innovation, leading policy support in the field of Digital Government Transformation, and acting as AI Watch Task Leader on Artificial Intelligence for the Public Sector.

Gianluca is currently a strategic policy advisor on Digital Governance, Technology Diplomacy and Human-Centric Artificial Intelligence, and he is acting as Team Leader for the EU-funded facility support project for an “International alliance for a human-centric approach to Artificial Intelligence” (IA-AI).

Gianluca is also an Associate Research Fellow at the Department of eGovernance and Public Administration of the Danube University in Krems (DUK), Austria and a Member of the Task Force on Democracy in the Digital Age of Re-Imagine Europa (RIE).


Ines Mergel


Pf. Ines Mergel
Konstanz University

Professor Dr. Ines Mergel is full Professor of Public Administration in the Department of Politics and Public Administration at the University of Konstanz, Germany. In 2018, Professor Mergel was appointed as a Fellow of the National Academy of Public Administration.


Anne Vorre Hansen


Pf. Anne Vorre Hansen
Roskilde University

PhD and Postdoc at Roskilde University besides being a senior consultant. Anne is an anthropologist and holds a PhD in Business Administration/Service Innovation. She has 15 years of experience as consultant of innovation, business development and strategy in the private and public sector and as researcher and project manager of service innovation. In her current research, she focuses on innovation and value co-creation across the private, the public and the third sector, alongside exploring methodological implications.


Concepcion Campos


Concepción Campos

Doctor CM in Law and Law in Law from the USC, Master in Law of Public Administrations and Institutions (USC) and Specialist in Local Public Management (FEMP), FHN, Secretariat subscale, Superior category, currently, Secretary of Government Local City Hall of Vigo.




Maria Savona


Maria Savona
Editor of Research Policy

Maria Savona is Professor of Economics of Innovation at SPRU, Science Policy Research Unit at the University of Sussex, UK. She was previously at the University of Cambridge, UK, Universities of Strasbourg and Lille 1, France. Her research focuses on the effects of innovation on employment and wage inequality; economics and policy of innovation in services; barriers to innovation; structural change and global value chains. She has led and co-led grants funded by the ESRC, Joseph Rowntree Foundation, EC H2020, IDRC. She is an Editor for Research Policy and a former member of the High Level Expert Group on the Impact of Digital Transformation on EU Labour Markets for the European Commission.

Paolo Roberto Graziano  

Paolo Roberto Graziano
Editor of Governance

Professor of Political Science and of Public Management and Multi-level Governance at the University of Padua, Research Associate at the European Social Observatory, Brussels and at CEE-CP Sciences Po, Paris. He is also Part-Time Professor at the European University Institute. His work on Europeanization, comparative welfare state policies, populism and political consumerism has appeared in several international peer reviewed journals.

Salvador Parrado  

Salvador Parrado
Editor of public administration

He graduated and received a PhD in Political Science from the Complutense University of Madrid and has been a visiting researcher / professor at the Frei Universität in Berlin, the University of Bamberg, the Hochschule für Verwaltungswissenschaften of Speyer, the Hertie School of Governance (Berlin) in Germany; Alexandru Ion Cuza University (Iasi, Romania), the University of Central England (Preston) in the United Kingdom, the Peruvian University of Applied Sciences (Lima) and Carlos III University (Madrid) and Pompeu Fabra (Barcelona).


David Osmio


David Osimo
The Lisbon Council

He is director of research in The Lisbon Council, a Brussels-based think tank set up in 2003 to intellectually accompany the Lisbon Agenda, Europe’s original growth and jobs programme. David coordinates the research activity on issues such as the data economy, digital government, start-ups and scale-up policy as well as pioneering novel collaborative methods for policy research. He previously served as director and co-founder of Open Evidence, as scientific officer in the European Commission Joint Research Centre, and advised the United Nations and the Organisation for Economic Co-operation and Development. He holds degrees from University of Milan and University of Cardiff.


Daniel Chenok


Daniel Chenok
IBM Center for The Business of Government

Daniel Chenok is Executive Director of the IBM Center for The Business of Government. He oversees all of the Center's activities in connecting research to practice to benefit government, and has written and spoken extensively around government technology, cybersecurity, privacy, regulation, budget, acquisition, and Presidential transitions. Mr. Chenok previously led consulting services for Public Sector Technology Strategy, working with IBM government, healthcare, and education clients.


Walter Ganz


Pf. Walter Ganz
Director, IAO, Fraunhofer Institute, Germany

He is currently Director of the Fraunhofer Institut for Industrial Engineering (IAO) in Stuttgart Germany and head of the research departments "Human Resource Management" and “Service Engineering”. Aside that, he is also a member of several national and international scientific boards. Walter is the author and co-author of more than 25 publications in the last 3 years. Latest one: An Integrative Quality Framework for Developing Industrial Smart Services (Service Science).


Miquel Estapé


Miguel Estapé

He brings over 25 years of professional experience delivering digital transformation and innovation projects with an extensive executive background in government and working in consulting firms for several industries.Currently, he is Vice-President, Government Digital Innovation at ACGP and Deputy CEO, Strategy and Innovation of the Open Government of Catalonia Consortium.


Francisco Rojas


Francisco Rojas
NovaGob President

President of the NovaGob Foundation. Currently, Director of the Mayor's Office of the City Council of Alcobendas. Coordinator of the Network of Laboratories for Innovation of the CYTED Program. Doctor Cum Laude in Law and Political Science with international mention from the Autonomous University of Madrid (UAM). Bachelor of Political Science and Administration from the Complutense University of Madrid, with a year at the University of Newscastle upon Tyne | Master in Democracy and Government from the Autonomous University of Madrid (UAM).


Francesco Mureddu


Francesco Mureddu
Director at The Lisbon Council

Francesco Mureddu is an advisor in innovation and technology policies. During his career Francesco has been primarily involved in designing and delivering consultancy and research projects for the European Institutions in a wide variety of topics including Information Society and ICT, e-government, Smart Cities, ICT-enabled social innovation, future science, research and innovation policies. During this activity, Francesco has developed an extensive network across European Commission services, private companies and research organizations.


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The RESER International Congress is in collaboration with:
OECD IBM Center for The Business of Government Secretaria de Estado de Función Pública Fundacion Novagob Logo INAP
And the Spanish National Plan RTI2018-101473-B-100      
The COVAL Conference is supported by the European Commission (H2020):      
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