Congress Welcome session:
Chair: José Vicente Saz
            UAH Chancellor

Organizers welcome:

     Markus Scheuer
        RESER

      Luis Rubalcaba
      UAH

• Fernando de Pablo
        Secretary General for Digital Transformation in Spain

• Emanuele Baldacci
       Director of Digital Services at DG DIGIT, European Commission
  

Key-notes: "People, knowledge and innovation for public value"
Chair: Luis Rubalcaba
            University of Alcalá

• Mary Feeny
         Arizona State University, School for Public Affairs, US

• Moving beyond sporadic innovation: Lessons learned from OPSI
       Alex Roberts 
        OECD (tbc)

RESER Congress: Parallel sessions I

COVAL SESSION. New avenues on value cocreation and service design 
Chair: Rolf Ronning
             University of Lillehammer, Norway

• Jakob Trischler
        CTF Service Research Center, Karlstad, Sweden

• Selected CO-VAL findings:
       Kirsty Strokosch, on value co-creation
         University of Edinburg, UK
  
       Maria Rohnebak, on service design
         University of Lillehammer, Norway

RESER Congress: Parallel sessions II

COVAL SESSION. New avenues on public service innovation

Chair: Paul Windrum
            University of Nottingham, UK

• "Public Innovation"
       Marja Toivonen
         Aalto University, Finland

• Selected CO-VAL findings
       Faiz Gallouj, on innovation networks
         University of Lille, France
  
       Lars Fuglsang, on living labs
         Roskilde University, Denmark
  
       Anthony Arundel, on public innovation metrics
         UNU-Merit, The Netherlands

RESER Congress: Parallel sessions III

COVAL SESSION: Special session on H2020 projects on public sector and EU initiatives for transforming public administrations (tbc)
Chair: Asa Barton
            DG CNECT H4, European Commission

• COVAL - Anna Triantafillou
            ATC

• COGOV - Edoardo Ongaro
       Open University

• Cristina Vasilescu and Erica Melloni
         ENLARGE

• Marcos Fernández Gutiérrez
        CITADEL & TOKEN

• Other H2020 public-sector related projects (tbc)

RESER Congress: Parallel session IV

COVAL SESSION: new avenues on digital transformation
Chair by Anna Triantafillou
                  ATC

• Exploring Digital Government transformation: understanding public sector innovation in a data-driven society
       Gianluca Misuraca
         European Commission, Joint Research Center

• Selected Co-VAL findings
       Ines Mergel
         Konstanz University, Germany

Parallel sessions V & Special session on: Cross-cultural aspects of digitalization and service innovation (joint session with Society for Serviceology)
Chair by Kentaro Watanabe
                National Institute of Advance Industrial Science and Technology (AIST), Japan

                Marja Toivonen
                Aalto University, Finland

• Faiz Gallouj
         University of Lille, France

• Javier Reynoso
         EGADE Business School, Monterrey, México

Paralell sessions VI & Round table on policies for governance in developing economies
Chair by Nanno Mulder
CEPAL-ECLAC and REDLAS

• Lea Giménez
         IDB, Institutions for Development, Innovation for Citizen Services

• World Bank Group
         Representative tbc

• Alejandro Sabarich
         CAF Digital Innovation for States

• Francisco Velázquez
         CLAD

Paralell sessions VII & Special session Round table on Women for leading Public Innovation
Chair by Anne Vorre Hansen
Roskilde University

• Concepción Campos
         President of the Spanish Women for Public Innovation

• Lea Giménez
         IDB and ex Paraguay vice minister and previous member a WBG poverty and gender team

• Mary Feeney
         Professor of ethics in public affairs Arizona State University and author of "Power in Editorial Positions: A Feminist Critique of Public Administration"

Special sessions "Meeting the editors"

Innovation and services journals

• Maria Savona
         Professor of Economics of Innovation and Editor of Research Policy

• Levent Altinay
         Editor of the Services Industrial Journal

• Faiz Gallouj
        European Review of Service Economics and Management

Public administration journals

• Mary K. Feeny
         Editor of the Journal of Public Administration Research and Theory

• Paolo Roberto Graziano
         Editor of Governance

• Edoardo Ongaro
        Open University. Editor of Public Policy and Administration                                                        

Policy and stakeholder´s session: round table on the future of public services transformations and policy and research agendas
Chair: David Osimo
            The Lisbon Council, Belgium

Co-chair: Dan Chenok
                  C. for The Business of Government. IBM Global, US

• Walter Ganz
         Fraunhofer Institute, IAO, Germany

• Miquel Estape
         LivingGob, Barcelona

• Francisco Rojas
         Novagob e Innolabs

• Dan Chenok
        Center for The Business of Government. IBM, US

• Gianluca Misuraca
        European Commission, Joint Research Center (tbc)

• Francesco Mureddu
        The Lisbon Council

• Debate towards a policy agenda

Research agenda

• Debate towards a research agenda

Closing session and conference awards

Reception by the major of the city (tbc)

RESER General Assembly (open to all participants)

Guide cultural visit to Toledo

Monday, 18^th January 

Tuesday, 19^th January

Wednesday, 20^th January

New dynamics
of Innovation in
Public Services

 Artificial intelligence for private and public sectors

 International Workshop on Servitization, Smart Services and Industry 4.0

Lunes, 18 de Enero

Martes, 19 de Enero

Miércoles, 20 de Enero 

Inteligencia artificial para nuevos y mejorados servicios

Métricas y evaluación de impacto de la política pública

Laboratorios de gobierno y gobernanza participativa

 Visión, Liderazgo y Estrategia para la Creación de Valor a través del Servicio

 Nuevas tendencias en políticas de I+D+i