Welcome session and opening:
Chair: Eva Senra
            Vice-Chancellor, Economy, Entrepreneurship, and Employability. UAH

Organizers welcome:

     Markus Scheuer
        RESER

      Anna Triantafillou
        COVAL

      Luis Rubalcaba
      UAH

    Fernando de Pablo
      Digital Office Director, municipality of Madrid 
      Ex-Secretary General for Digital Transformation in Spain

PLENARY-Key-notes: "The future of public innovation and digital services"
Chair: Luis Rubalcaba
            University of Alcalá

• Alex Roberts
       Moving beyond sporadic innovation: Lessons learned from OPSI, OECD
       

• Emanuele Baldacci
       The Digital Innovation Challenge. Director at DG DIGIT, European Commission 
        

PLENARY-COVAL SESSION. New avenues on value cocreation and service design 
Chair: Rolf Ronning
             University of Lillehammer, Norway

• Jakob Trischler
        CTF Service Research Center, Karlstad, Sweden

• Selected CO-VAL findings:
      Stephen Osborne, on value co-creation
         University of Edinburg, UK
  
       Maria Røhnebæk , on service design
         University of Lillehammer, Norway

PLENARY-COVAL SESSION. New avenues on digital transformation

Chair: Anna Triantafillou
            ATC, Greece

• Gianluca Misuraca
       Danube University Krems, Austria

• Discussion: selecting Co-VAL findings by:
       Ines Mergel
         Konstanz University, Germany
  
  
• Concluding remarks by:
       David Osimo and Francesco Mureddu
         Lisbon Council, Belgium

PLENARY-COVAL SESSION: H2020 projects on public sector: sharing progress and exploring synergies
Chair: Asa Barton
            DG CNECT H4. European Commission

• COVAL - Anna Triantafillou
            ATC, Greece

• COGOV - Keith Shaw
       Northumbria University, UK

• ENLARGE - Cristina Vasilescu and Erica Melloni
       Institute for Social Research, Italy

• CITADEL & TOKEN - Marcos Fernández Gutiérrez
        University of Cantabria, Spain

• TROPICO - Lise Hellebø Rykkja and Line Marie Sørsdal
        University of Bergen, Norway

Special session Round table on Women for leading Public Innovation
Chair: Ada Scupola
          Roskilde University

• Paz Sánchez
        Spanish Women for Public Innovation Association

• Mary Feeney
       Professor of ethics in public affairs Arizona State University and author of "Power in Editorial Positions: A Feminist Critique of Public Administration"

• Erika Widegren
      PChief Executive, Re-Imagine Europa (RIE) 

PLENARY-Key-note: "People, knowledge and innovation for public value"

Chair: Luis Rubalcaba
                  University of Alcalá

• Mary Feeny
       Arizona State University, School for Public Affairs, US 

RESER-SfS Special session on: Cross-cultural aspects of digitalization and service innovation (joint session with Society for Serviceology)
Chair: Kentaro Watanabe
                National Institute of Advance Industrial Science and Technology (AIST), Japan

                Marja Toivonen
                Aalto University, Finland

• Spring Han
        Kyoto University, Japan

• Walter Ganz
        Fraunhofer Institute, IAO, Germany

• Kirsi Hyytinen 
        VTT Technical Research Centre of Finland, Finland

• "Public Innovation"
   Marja Toivonen
         Aalto University, Finland

• Selected CO-VAL findings:
      Anthony Arundel, on public innovation metrics
         UNU-Merit, The Netherlands
  
       Lars Fuglsang, on living labs
         Roskilde University, Denmark
  
       Faïz Gallouj, on networks for social innovation
         University of Lille, France

Special sessions "Meeting the editors"
RESER Session A) Innovation and services journals:
Chair: Faiz Gallouj
            European Review of Service Economics and Management

• Maria Savona
         Editor of Research Policy

• Levent Altinay
         Editor of the Services Industrial Journal

• Faiz Gallouj
         European Review of Service Economics and Management

• Special Issue in Foresight and STI Governance: new directions for KIBS and KIBS research
       Guest editors: 
        Ian Miles
          University of Manchester
  
        Veroniuka Belousova
          ISSEK, Higher School of Economics, Moscow

COVAL Session B) Public administration journals:
Chair: Stephen Osborne
                Editor of Public Management Review

• Stephen Osborne
         Editor of Public Management Review

• Anders Ryom Villadsen
         Journal of Public Administration Research and Theory 

• Paolo Roberto Graziano
         Editor of Governance

• Isabel Maria Garcia Sanchez
        Editor-in-Chief, Administrative Sciences

• Special Issue at Administrative Sciences. Insights on value co-creation in the public sector
       Guest editors: 
        Luis Rubalcaba
        Kirsty Strokosch
        Maria Røhnebæk
        Anne Vorre Hansen
        Christine Liefooghe

• Marlene Grauer
         International Project Manager - KOINNO, German Competence Centre for innovation procurement

• Beatriz Torralba
         Innovation Procurement Office CDTI, Spanish Ministry of Science and Innovation - Spanish Competence Centre for innovation procurement

• Rolf Zeldenrust
         Senior Advisor Innovation Procurement - PIANOo, Dutch Competence Centre for innovation procurement
  Facilitated by ICLEI - Local Governments for Sustainability

Round table on policies for governance in developing economies
Chair: Nanno Mulder
CEPAL-ECLAC and REDLAS

• Miguel Ángel Porrúa
         Coordinador del Cluster de Datos y Gobierno Digital del BID

• Zahid Hasnain
         Global Lead on Public Institutions Reform, the World Bank Group

• Carlos Santiso
         Director for the Digital Innovation in Government Department

• Francisco Velázquez
         CLAD

PLENARY-COVAL-IBM policy and stakeholder´s session: round table on the future of public services transformations and policy and research agendas
Chair: David Osimo
The Lisbon Council, Belgium

Co-chair: Dan Chenok
C. for the Business of Government. IBM Global, US

The view from different organizations

• Walter Ganz
         Fraunhofer Institute, IAO, Germany

• Miquel Estape
         LivingGob, Barcelona

• Francisco Rojas
        Novagob e Innolabs                                                        

• Dan Chenok
        Center for The Business of Government. IBM, US      

• Gianluca Misuraca
        Danube University Krems, Austria    

• Francesco Mureddu
        The Lisbon Council    

• Charlotte van Ooijen
        The Lisbon Council    

RESER GENERAL ASSEMBLY (Open to all participants)