DAY 1. Thursday, 18th June 2020
Value Co-creation, Innovation and Digital Transformation in Public Services

08:30 Arrival & registration

Congress Welcome session:
Chair: José Vicente Saz
            UAH Chancellor

Organizers welcome:

     Markus Scheuer

      Luis Rubalcaba

  • Fernando de Pablo
          Secretary General for Digital Transformation in Spain
  • EU Commission (representative tbc)

Key-notes: "People, knowledge and innovation for public value"
Chair: Luis Rubalcaba
            University of Alcalá

  • Mary Feeny
           Arizona State University, School for Public Affairs, US
  • Moving beyond sporadic innovation: Lessons learned from OPSI
         Alex Roberts
10:45 Coffee break

COVAL SESSION. New avenues on value cocreation and service design 
Chair: Rolf Ronning
             University of Lillehammer, Norway

  • Jakob Trischler
          CTF Service Research Center, Karlstad, Sweden
  • Selected CO-VAL findings:
         Kirsty Strokosch, on value co-creation
           University of Edinburg, UK

         Maria Rohnebak, on service design
           University of Lillehammer, Norway
12:15 COVAL SESSION. New avenues on public service innovation

Chair: Paul Windrum
            University of Nottingham, UK

  • "Public Innovation"
         Marja Toivonen
           Aalto University, Finland
  • Selected CO-VAL findings
         Faïz Gallouj, on innovation networks
           University of Lille, France

         Lars Fuglsang, on living labs
           Roskilde University, Denmark

         Anthony Arundel, on public innovation metrics
           UNU-Merit, The Netherlands
13:45 Lunch

Parallel sessions I & COVAL SESSION: New avenues on digital transformation
Chair: Anna Triantafillou

  • Exploring Digital Government transformation: understanding public sector innovation in a data-driven society
         Gianluca Misuraca
           European Commission, Joint Research Center, Seville
  • Selected Co-VAL findings
         Ines Mergel
           Konstanz University, Germany
16:00 Coffee break
16:30 Paralell sessions II & COVAL SESSION: Special session on H2020 projects on public sector (tbc)
Chair by EU representative (tbc)
18:00 Day close
18:30 Tour in Alcalá: visit to the UNESCO World Human Heritage University main building
20:00 Gala dinner
Restaurante Hostería del Estudiante. Alcalá de Henares (Madrid)

DAY 2. Friday, 19th June 2020
Services, digiltalization, governance and policy and research agendas


Paralell sessions III & Special session on: Cross-cultural aspects of digitalization and service innovation (joint session with Society for Serviceology)
Chair by Kentaro Watanabe
                National Institute of Advance Industrial Science and Technology (AIST), Japan

                Marja Toivonen
                Aalto University, Finland

10:00 Coffee break
10:30 Key-note
The New Geography of Services and Service Value (tbc)

Paralell sessions IV & Round table on policies for governance in developing economies
Chair by Nanno Mulder

  • Lea Giménez
           IDB, Institutions for Development, Innovation for Citizen Services
  • World Bank Group
           Representative tbc
  • Alejandro Sabarich
           CAF Digital Innovation
     for States
  • Francisco Velázquez

Paralell sessions V & Special session Round table on Women for leading Public Innovation
Chair by Anne Vorre Hansen
Roskilde University

A dialogue with 
  • Concepción Campos
           President of the Spanish Women for Public Innovation
  • Lea Giménez
           IDB and ex Paraguay vice minister and previous member a WBG poverty and gender team
  • Mary Feeney
           Professor of ethics in public affairs Arizona State University and author of "Power in Editorial Positions: A Feminist Critique of Public Administration"
14:00 Lunch

Paralell sessions VI & Special session "Meeting the editors"

  • Maria Savona
           Professor of Economics of Innovation and Editor of Research Policy
  • Mary K. Feeny
           Editor of the Journal of Public Administration Research and Theory
  • Paolo Roberto Graziano
           Editor of Governance
  • Salvador Parrado
           Editor of Public Administration
  • Faiz Gallouj
           Editor of the Journal of Innovation Economics and Management

Policy and stakeholders session: round table on the future of public services transformations and policy and research agendas
Chair: David Osimo
            The Lisbon Council, Belgium

Co-chair: Dan Chenok
                  C. for The Business of Government. IBM Global, US

16:00-17:00 The view from different organizations
  • Walter Ganz
           Fraunhofer Institute, IAO, Germany
  • Miquel Estape
           LivingGob, Barcelona
  • Francisco Rojas
           Novagob e Innolabs
  • Dan Chenok
          Center for The Business of Government. IBM, US
  • GianLuca Misuraca
          European Commission, Joint Research Center, Seville
  • Francesco Mureddu
          The Lisbon Council
17:00-17:30 Policy agenda
  • Debate towards a policy agenda

Research agenda

  • Debate towards a research agenda

Closing session and conference awards


Reception by the major of the city (tbc)

DAY 3 - SOCIAL. Saturday, 20th June 2020


RESER General Assembly (open to all participants)


Guide cultural visit to Toledo

Other events around the Conference

Summer School on Service Innovation
For students, scholars and professionals interested in innovation

Courses in English

Monday 15th

Tuesday 16th

Wednesday 17th

Course in public innovation

Co-creation and innovation for public innovation




Courses in business innovation Service Vision, Leadership and Strategy for Value Creation

 Artificial intelligence for private and public sectors

 International Workshop on Servitization, Smart Services and Industry 4.0

Cursos en español (courses in Spanish)

Lunes 15

Martes 16

Miércoles 17

Cursos en castellano en innovación pública

Inteligencia artificial para servicios privados y servicios públicos

Métricas y evaluación de impacto de política pública

Laboratorios de gobierno y gobernanza participativa




Cursos en castellano en innovación empresarial Inteligencia artificial para servicios privados y servicios públicos

 Visión, Liderazgo y Estrategia para la Creación de Valor a través del Servicio

 Nuevas tendencias en políticas de I+D+i


The RESER International Congress is in collaboration with:
OECD IBM Center for The Business of Government Secretaria de Estado de Función Pública Fundacion Novagob

The joint RESER-COVAL final Conference is supported by:
UE Co-VAL logo