DAY 1. Thursday, 21st January                      Download here the program in PDF format
Value Co-creation, Innovation and Digital Transformation in Public Services

08:15 Arrival & virtual registration

Welcome session and opening:
Chair: José Vicente Saz
            UAH Chancellor


Organizers welcome:


     Markus Scheuer

      Anna Triantafillou

      Luis Rubalcaba

  • Fernando de Pablo
          Ex-Secretary General for Digital Transformation in Spain

Key-notes: "The future of public innovation and digital services"
Chair: Luis Rubalcaba
            University of Alcalá

  • Alex Roberts
         Moving beyond sporadic innovation: Lessons learned from OPSI, OECD
  • Emanuele Baldacci
         The Digital Innovation Challenge. Director at DG DIGIT, European Commission 
10:00 Coffee break time

COVAL SESSION. New avenues on value cocreation and service design 
Chair: Rolf Ronning
             University of Lillehammer, Norway

  • Jakob Trischler
          CTF Service Research Center, Karlstad, Sweden
  • Selected CO-VAL findings:
        Stephen Osborne, on value co-creation
           University of Edinburg, UK

         Maria Røhnebæk , on service design
           University of Lillehammer, Norway

COVAL SESSION. New avenues on digital transformation

Chair: Anna Triantafillou
            ATC, Greece

  • Gianluca Misuraca
         Danube University Krems, Austria
  • Discussion: selecting Co-VAL findings by:
         Ines Mergel
           Konstanz University, Germany

  • Concluding remarks by:
         David Osimo and Francesco Mureddu
           Lisbon Council, Belgium
12:45 Lunch time

COVAL SESSION: H2020 projects on public sector: sharing progress and exploring synergies
Chair: Asa Barton
            DG CNECT H4. European Commission

  • COVAL - Anna Triantafillou
              ATC, Greece
  • COGOV - Keith Shaw
         Northumbria University, UK
  • ENLARGE - Cristina Vasilescu and Erica Melloni
         Institute for Social Research, Italy
  • CITADEL & TOKEN - Marcos Fernández Gutiérrez
          University of Cantabria, Spain
  • TROPICO - Lise Hellebø Rykkja and Line Marie Sørsdal
          University of Bergen, Norway
15:00 Coffee break time

Special session Round table on Women for leading Public Innovation
Chair: Anne Vorre Hansen
                  Roskilde University

  A dialogue with:
  • Concepción Campos
          President of the Spanish Women for Public Innovation
  • Lea Giménez
         IDB and Ex Paraguay vice minister and previous member a WBG poverty and gender team
  • Mary Feeney
         Professor of ethics in public affairs Arizona State University and author of "Power in Editorial Positions: A Feminist Critique of Public Administration"

Key-note: "People, knowledge and innovation for public value"

Chair: Luis Rubalcaba
                  University of Alcalá

  • Mary Feeny
         Arizona State University, School for Public Affairs, US 
18:00 Close

DAY 2. Friday, 22
nd January
Services Worlds, Value Creation and Innovation, Research and Policy Agendas


RESER-SfS Special session on: Cross-cultural aspects of digitalization and service innovation (joint session with Society for Serviceology)
Chair: Kentaro Watanabe
                National Institute of Advance Industrial Science and Technology (AIST), Japan

                Marja Toivonen
                Aalto University, Finland

09:30 COVAL SESSION. New avenues on public service innovation
Chair: Paul Windrum
University of Nottingham, UK

  • "Public Innovation"
     Marja Toivonen
           Aalto University, Finland
  • Faïz Gallouj, on innovation networks
           University of Lille, France
  • Selected CO-VAL findings:
        Anthony Arundel, on public innovation metrics
           UNU-Merit, The Netherlands

         Lars Fuglsang, on living labs
           Roskilde University, Denmark

         Faïz Gallouj, on networks for social innovation
           University of Lille, France

Special sessions "Meeting the editors"
RESER Session A) Innovation and services journals:

  • Maria Savona
           Editor of Research Policy
  • Levent Altinay
           Editor of the Services Industrial Journal
  • Faiz Gallouj
           European Review of Service Economics and Management

COVAL Session B) Public administration journals:

  • Stephen Osborne
           Editor of Public Management Review
  • Mary K. Feeny
           Editor of the Journal of Public Administration Research and Theory (tbc)
  • Paolo Roberto Graziano
           Editor of Governance
  • Edoardo Ongaro
           Editor of Public Policy and Administration
12:30 Lunch time

Round table on policies for governance in developing economies
Chair: Nanno Mulder

  • Lea Giménez
           IDB, Institutions for Development, Innovation for Citizen Services
  • World Bank Group
           Representative tbc
  • Carlos Santiso
           Director for the Digital Innovation in Government Department
  • Francisco Velázquez
15:30 Coffee break

COVAL-IBM policy and stakeholder´s session: round table on the future of public services transformations and policy and research agendas
Chair: David Osimo
The Lisbon Council, Belgium

Co-chair: Dan Chenok
C. for the Business of Government. IBM Global, US


The view from different organizations

  • Walter Ganz
           Fraunhofer Institute, IAO, Germany
  • Miquel Estape
           LivingGob, Barcelona
  • Francisco Rojas
          Novagob e Innolabs                                                        
  • Dan Chenok
          Center for The Business of Government. IBM, US      
  • Gianluca Misuraca
          Danube University Krems, Austria    
  • Francesco Mureddu
          The Lisbon Council    
17:00-17:30 Policy and research agenda (Debate towards a policy agenda and a research agenda)
17:30 Closing session and congress awards


DAY 3. Saturday, 23rd January


RESER GENERAL ASSEMBLY (Open to all participants) 

Other events around the Conference

Winter School on Service Innovation
For students, scholars and professionals interested in innovation

Courses in English


Monday, 18th January 

Tuesday, 19th January

Wednesday, 20th January

Course in public innovation


New dynamics
of Innovation in
Public Services




Courses in business innovation Service Vision, Leadership and Strategy for Value Creation

 Artificial intelligence for private and public sectors

 International Workshop on Servitization, Smart Services and Industry 4.0


Cursos en español (courses in Spanish)


Lunes, 18 de Enero

Martes, 19 de Enero

Miércoles, 20 de Enero 

Cursos en castellano en innovación pública

Inteligencia artificial para nuevos y mejorados servicios

Métricas y evaluación de impacto de la política pública

Laboratorios de gobierno y gobernanza participativa




Cursos en castellano en innovación empresarial Inteligencia artificial para nuevos y mejorados servicios

 Visión, Liderazgo y Estrategia para la Creación de Valor a través del Servicio

 Nuevas tendencias en políticas de I+D+i






Co-VAL Conference
This project has received funding from the European Union´s Horizon 2020 research and innovation programme under grant agreement No 770356. This website reflects the views only of the Consortium, and the Commission cannot be held responsible for any use which may be made of the information contained herein.
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The RESER International Congress is in collaboration with:
OECD IBM Center for The Business of Government Secretaria de Estado de Función Pública Fundacion Novagob Logo INAP

And the Spanish National Plan RTI2018-101473-B-100








The joint RESER-COVAL Conference is supported by:
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