Welcome session and opening:
Chair: José Vicente Saz
            UAH Chancellor

Organizers welcome:

     Markus Scheuer
        RESER

      Anna Triantafillou
        COVAL

      Luis Rubalcaba
      UAH

• Fernando de Pablo
        Ex-Secretary General for Digital Transformation in Spain

Key-notes: "The future of public innovation and digital services"
Chair: Luis Rubalcaba
            University of Alcalá

• Alex Roberts
       Moving beyond sporadic innovation: Lessons learned from OPSI, OECD
       

• Emanuele Baldacci
       The Digital Innovation Challenge. Director at DG DIGIT, European Commission 
        

COVAL SESSION. New avenues on value cocreation and service design 
Chair: Rolf Ronning
             University of Lillehammer, Norway

• Jakob Trischler
        CTF Service Research Center, Karlstad, Sweden

• Selected CO-VAL findings:
      Stephen Osborne, on value co-creation
         University of Edinburg, UK
  
       Maria Røhnebæk , on service design
         University of Lillehammer, Norway

COVAL SESSION. New avenues on digital transformation

Chair: Anna Triantafillou
            ATC, Greece

• Gianluca Misuraca
       Danube University Krems, Austria

• Discussion: selecting Co-VAL findings by:
       Ines Mergel
         Konstanz University, Germany
  
  
• Concluding remarks by:
       David Osimo and Francesco Mureddu
         Lisbon Council, Belgium

COVAL SESSION: H2020 projects on public sector: sharing progress and exploring synergies
Chair: Asa Barton
            DG CNECT H4. European Commission

• COVAL - Anna Triantafillou
            ATC, Greece

• COGOV - Keith Shaw
       Northumbria University, UK

• ENLARGE - Cristina Vasilescu and Erica Melloni
       Institute for Social Research, Italy

• CITADEL & TOKEN - Marcos Fernández Gutiérrez
        University of Cantabria, Spain

• TROPICO - Lise Hellebø Rykkja and Line Marie Sørsdal
        University of Bergen, Norway

Special session Round table on Women for leading Public Innovation
Chair: Anne Vorre Hansen
                  Roskilde University

• Concepción Campos
        President of the Spanish Women for Public Innovation

• Lea Giménez
       IDB and Ex Paraguay vice minister and previous member a WBG poverty and gender team

• Mary Feeney
       Professor of ethics in public affairs Arizona State University and author of "Power in Editorial Positions: A Feminist Critique of Public Administration"

Key-note: "People, knowledge and innovation for public value"

Chair: Luis Rubalcaba
                  University of Alcalá

• Mary Feeny
       Arizona State University, School for Public Affairs, US 

RESER-SfS Special session on: Cross-cultural aspects of digitalization and service innovation (joint session with Society for Serviceology)
Chair: Kentaro Watanabe
                National Institute of Advance Industrial Science and Technology (AIST), Japan

                Marja Toivonen
                Aalto University, Finland

• "Public Innovation"
   Marja Toivonen
         Aalto University, Finland

• Faïz Gallouj, on innovation networks
         University of Lille, France

• Selected CO-VAL findings:
      Anthony Arundel, on public innovation metrics
         UNU-Merit, The Netherlands
  
       Lars Fuglsang, on living labs
         Roskilde University, Denmark
  
       Faïz Gallouj, on networks for social innovation
         University of Lille, France

Special sessions "Meeting the editors"
RESER Session A) Innovation and services journals:

• Maria Savona
         Editor of Research Policy

• Levent Altinay
         Editor of the Services Industrial Journal

• Faiz Gallouj
         European Review of Service Economics and Management

COVAL Session B) Public administration journals:

• Stephen Osborne
         Editor of Public Management Review

• Mary K. Feeny
         Editor of the Journal of Public Administration Research and Theory (tbc)

• Paolo Roberto Graziano
         Editor of Governance

• Edoardo Ongaro
         Editor of Public Policy and Administration

Round table on policies for governance in developing economies
Chair: Nanno Mulder
CEPAL-ECLAC and REDLAS

• Lea Giménez
         IDB, Institutions for Development, Innovation for Citizen Services

• World Bank Group
         Representative tbc

• Carlos Santiso
         Director for the Digital Innovation in Government Department

• Francisco Velázquez
         CLAD

COVAL-IBM policy and stakeholder´s session: round table on the future of public services transformations and policy and research agendas
Chair: David Osimo
The Lisbon Council, Belgium

Co-chair: Dan Chenok
C. for the Business of Government. IBM Global, US

The view from different organizations

• Walter Ganz
         Fraunhofer Institute, IAO, Germany

• Miquel Estape
         LivingGob, Barcelona

• Francisco Rojas
        Novagob e Innolabs                                                        

• Dan Chenok
        Center for The Business of Government. IBM, US      

• Gianluca Misuraca
        Danube University Krems, Austria    

• Francesco Mureddu
        The Lisbon Council    

RESER GENERAL ASSEMBLY (Open to all participants) 

Monday, 18^th January 

Tuesday, 19^th January

Wednesday, 20^th January

New dynamics
of Innovation in
Public Services

 Artificial intelligence for private and public sectors

 International Workshop on Servitization, Smart Services and Industry 4.0

Lunes, 18 de Enero

Martes, 19 de Enero

Miércoles, 20 de Enero 

Inteligencia artificial para nuevos y mejorados servicios

Métricas y evaluación de impacto de la política pública

Laboratorios de gobierno y gobernanza participativa

 Visión, Liderazgo y Estrategia para la Creación de Valor a través del Servicio

 Nuevas tendencias en políticas de I+D+i