Download here the program of the Congress in PDF format / Download here the parallel program in PDF format

                                                    Download here the program of the COVAL Conference

DAY 1. Thursday, 21
st January                     

Value Co-creation, Innovation and Digital Transformation in Public Services

08:15 Arrival & virtual registration

Welcome session and opening:
Chair: Eva Senra
            Vice-Chancellor, Economy, Entrepreneurship, and Employability. UAH


Organizers welcome:


     Markus Scheuer

      Anna Triantafillou

      Luis Rubalcaba


    Fernando de Pablo
      Digital Office Director, municipality of Madrid 
      Ex-Secretary General for Digital Transformation in Spain


PLENARY-Key-notes: "The future of public innovation and digital services"
Chair: Luis Rubalcaba
            University of Alcalá

  • Alex Roberts
         Moving beyond sporadic innovation: Lessons learned from OPSI, OECD
  • Emanuele Baldacci
         The Digital Innovation Challenge. Director at DG DIGIT, European Commission 
10:00 Coffee break time
10:15 PARALLEL TRACKS: T7, T9, T10

PLENARY-COVAL SESSION. New avenues on value cocreation and service design 
Chair: Rolf Ronning
             University of Lillehammer, Norway

  • Jakob Trischler
          CTF Service Research Center, Karlstad, Sweden
  • Selected CO-VAL findings:
        Stephen Osborne, on value co-creation
           University of Edinburg, UK

         Maria Røhnebæk , on service design
           University of Lillehammer, Norway
11:30 PARALLEL TRACKS: T1, T2, T7, T9

PLENARY-COVAL SESSION. New avenues on digital transformation

Chair: Anna Triantafillou
            ATC, Greece

  • Gianluca Misuraca
         Danube University Krems, Austria
  • Discussion: selecting Co-VAL findings by:
         Ines Mergel
           Konstanz University, Germany

  • Concluding remarks by:
         David Osimo and Francesco Mureddu
           Lisbon Council, Belgium
12:45 Lunch time
13:30 PARALLEL TRACKS: T2, T3, T5, T7, T8, T9, T10

PLENARY-COVAL SESSION: H2020 projects on public sector: sharing progress and exploring synergies
Chair: Asa Barton
            DG CNECT H4. European Commission

  • COVAL - Anna Triantafillou
              ATC, Greece
  • COGOV - Keith Shaw
         Northumbria University, UK
  • ENLARGE - Cristina Vasilescu and Erica Melloni
         Institute for Social Research, Italy
  • CITADEL & TOKEN - Marcos Fernández Gutiérrez
          University of Cantabria, Spain
  • TROPICO - Lise Hellebø Rykkja and Line Marie Sørsdal
          University of Bergen, Norway
15:00 Coffee break time
15:15 PARALLEL TRACKS: T1, T2, T3, T5, T6, T7, T8, T9, T10

Special session Round table on Women for leading Public Innovation
Chair: Ada Scupola
          Roskilde University

  A dialogue with:
  • Paz Sánchez
          Spanish Women for Public Innovation Association
  • Mary Feeney
         Professor of ethics in public affairs Arizona State University and author of "Power in Editorial Positions: A Feminist Critique of Public Administration"
  • Erika Widegren
        PChief Executive, Re-Imagine Europa (RIE) 

PLENARY-Key-note: "People, knowledge and innovation for public value"

Chair: Luis Rubalcaba
                  University of Alcalá

  • Mary Feeny
         Arizona State University, School for Public Affairs, US 
18:00 AWARDS
  RESER Lifetime achievement award to Prof. Marja Toivonen, Aalto University
  Introduced by Markus Scheuer, RESER president, and Jon Sundbo, Roskilde University
  RESER Founders´PhD Award
  Introduced by Marie-Christine Monnoyer, ICT Toulouse, France and Estíbaliz Hernández, Mondragon University
18:30 CLOSE

DAY 2. Friday, 22
nd January

Services Worlds, Value Creation and Innovation, Research and Policy Agendas

08:00 PARALLEL TRACKS: T1, T2, T3, T4, T5, T6

RESER-SfS Special session on: Cross-cultural aspects of digitalization and service innovation (joint session with Society for Serviceology)
Chair: Kentaro Watanabe
                National Institute of Advance Industrial Science and Technology (AIST), Japan

                Marja Toivonen
                Aalto University, Finland

  • Spring Han
          Kyoto University, Japan
  • Walter Ganz
          Fraunhofer Institute, IAO, Germany
  • Kirsi Hyytinen 
          VTT Technical Research Centre of Finland, Finland
09:30 PARALLEL TRACKS: T3, T5, T10
09:30 PLENARY-COVAL SESSION. New avenues on public service innovation
Chair: Paul Windrum
                University of Nottingham, UK

  • "Public Innovation"
     Marja Toivonen
           Aalto University, Finland
  • Selected CO-VAL findings:
        Anthony Arundel, on public innovation metrics
           UNU-Merit, The Netherlands

         Lars Fuglsang, on living labs
           Roskilde University, Denmark

         Faïz Gallouj, on networks for social innovation
           University of Lille, France
11:15 PARALLEL TRACKS: T1, T2, T3, T4, T5, T6, T7, T10

Special sessions "Meeting the editors"
RESER Session A) Innovation and services journals:
Chair: Faiz Gallouj
            European Review of Service Economics and Management

  • Maria Savona
           Editor of Research Policy
  • Levent Altinay
           Editor of the Services Industrial Journal
  • Faiz Gallouj
           European Review of Service Economics and Management
  • Special Issue in Foresight and STI Governance: new directions for KIBS and KIBS research
         Guest editors: 
          Ian Miles
            University of Manchester

          Veroniuka Belousova
            ISSEK, Higher School of Economics, Moscow

COVAL Session B) Public administration journals:
Chair: Stephen Osborne
                Editor of Public Management Review

  • Stephen Osborne
           Editor of Public Management Review
  • Anders Ryom Villadsen
           Journal of Public Administration Research and Theory 
  • Paolo Roberto Graziano
           Editor of Governance
  • Isabel Maria Garcia Sanchez
          Editor-in-Chief, Administrative Sciences
  • Special Issue at Administrative Sciences. Insights on value co-creation in the public sector
         Guest editors: 
          Luis Rubalcaba
          Kirsty Strokosch
          Maria Røhnebæk
          Anne Vorre Hansen
          Christine Liefooghe
11:15 Special Session: Innovation procurement in Europe and the Procure2Innovate Network
  • Marlene Grauer
           International Project Manager - KOINNO, German Competence Centre for innovation procurement
  • Beatriz Torralba
           Innovation Procurement Office CDTI, Spanish Ministry of Science and Innovation - Spanish Competence Centre for innovation procurement
  • Rolf Zeldenrust
           Senior Advisor Innovation Procurement - PIANOo, Dutch Competence Centre for innovation procurement
    Facilitated by ICLEI - Local Governments for Sustainability
12:30 Lunch time

Round table on policies for governance in developing economies
Chair: Nanno Mulder

  • Miguel Ángel Porrúa
           Coordinador del Cluster de Datos y Gobierno Digital del BID
  • Zahid Hasnain
           Global Lead on Public Institutions Reform, the World Bank Group
  • Carlos Santiso
           Director for the Digital Innovation in Government Department
  • Francisco Velázquez
15:30 Coffee break

PLENARY-COVAL-IBM policy and stakeholder´s session: round table on the future of public services transformations and policy and research agendas
Chair: David Osimo
The Lisbon Council, Belgium

Co-chair: Dan Chenok
C. for the Business of Government. IBM Global, US


The view from different organizations

  • Walter Ganz
           Fraunhofer Institute, IAO, Germany
  • Miquel Estape
           LivingGob, Barcelona
  • Francisco Rojas
          Novagob e Innolabs                                                        
  • Dan Chenok
          Center for The Business of Government. IBM, US      
  • Gianluca Misuraca
          Danube University Krems, Austria    
  • Francesco Mureddu
          The Lisbon Council    
  • Charlotte van Ooijen
          The Lisbon Council    
17:00-17:30 Policy and research agenda
17:30 Closing session and presentation of the next RESER Congress


DAY 3. Saturday, 23rd January


RESER GENERAL ASSEMBLY (Open to all participants) 






Co-VAL Conference
This project has received funding from the European Union´s Horizon 2020 research and innovation programme under grant agreement No 770356. This website reflects the views only of the Consortium, and the Commission cannot be held responsible for any use which may be made of the information contained herein.
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The RESER International Congress is in collaboration with:
OECD IBM Center for The Business of Government Secretaria de Estado de Función Pública Fundacion Novagob Logo INAP
And the Spanish National Plan RTI2018-101473-B-100      
The COVAL Conference is supported by the European Commission (H2020):      
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