DAY 1. Thursday, 21st January                      Download here the program in PDF format
Value Co-creation, Innovation and Digital Transformation in Public Services

08:30 Arrival & registration

Congress Welcome session:
Chair: José Vicente Saz
            UAH Chancellor


Organizers welcome:


     Markus Scheuer

      Luis Rubalcaba

  • Fernando de Pablo
          Secretary General for Digital Transformation in Spain
  • Emanuele Baldacci
         Director of Digital Services at DG DIGIT, European Commission

Key-notes: "People, knowledge and innovation for public value"
Chair: Luis Rubalcaba
            University of Alcalá

  • Mary Feeny
           Arizona State University, School for Public Affairs, US
  • Moving beyond sporadic innovation: Lessons learned from OPSI
         Alex Roberts 
          OECD (tbc)
10:45 Coffee break

RESER Congress: Parallel sessions I

COVAL SESSION. New avenues on value cocreation and service design 
Chair: Rolf Ronning
             University of Lillehammer, Norway

  • Jakob Trischler
          CTF Service Research Center, Karlstad, Sweden
  • Selected CO-VAL findings:
         Kirsty Strokosch, on value co-creation
           University of Edinburg, UK

         Maria Rohnebak, on service design
           University of Lillehammer, Norway

RESER Congress: Parallel sessions II

COVAL SESSION. New avenues on public service innovation

Chair: Paul Windrum
            University of Nottingham, UK

  • "Public Innovation"
         Marja Toivonen
           Aalto University, Finland
  • Selected CO-VAL findings
         Faiz Gallouj, on innovation networks
           University of Lille, France

         Lars Fuglsang, on living labs
           Roskilde University, Denmark

         Anthony Arundel, on public innovation metrics
           UNU-Merit, The Netherlands
13:45 Lunch

RESER Congress: Parallel sessions III

COVAL SESSION: Special session on H2020 projects on public sector and EU initiatives for transforming public administrations (tbc)
Chair: Asa Barton
            DG CNECT H4, European Commission

  • COVAL - Anna Triantafillou
  • COGOV - Edoardo Ongaro
         Open University
  • Cristina Vasilescu and Erica Melloni
  • Marcos Fernández Gutiérrez
          CITADEL & TOKEN
  • Other H2020 public-sector related projects (tbc)
16:15 Coffee break

RESER Congress: Parallel session IV

COVAL SESSION: new avenues on digital transformation
Chair by Anna Triantafillou

  • Exploring Digital Government transformation: understanding public sector innovation in a data-driven society
         Gianluca Misuraca
           European Commission, Joint Research Center
  • Selected Co-VAL findings
         Ines Mergel
           Konstanz University, Germany
17:30 Day close
18:30 Tour in Alcalá: visit to the UNESCO World Human Heritage University main building
20:00 RESER Congress Gala dinner
Restaurante Hostería del Estudiante. Alcalá de Henares (Madrid)

DAY 2. Friday, 22
nd January
Services Worlds, Value Creation and Innovation, Research and Policy Agendas


Parallel sessions V & Special session on: Cross-cultural aspects of digitalization and service innovation (joint session with Society for Serviceology)
Chair by Kentaro Watanabe
                National Institute of Advance Industrial Science and Technology (AIST), Japan

                Marja Toivonen
                Aalto University, Finland

10:00 Coffee break
10:15 Key-notes: Services approaches for Value Co-creation and Innovation
Chair by Marie Christine Monnoyer
University of Toulouse, France

  • Faiz Gallouj
           University of Lille, France
  • Javier Reynoso
           EGADE Business School, Monterrey, México

Paralell sessions VI & Round table on policies for governance in developing economies
Chair by Nanno Mulder

  • Lea Giménez
           IDB, Institutions for Development, Innovation for Citizen Services
  • World Bank Group
           Representative tbc
  • Alejandro Sabarich
           CAF Digital Innovation
     for States
  • Francisco Velázquez

Paralell sessions VII & Special session Round table on Women for leading Public Innovation
Chair by Anne Vorre Hansen
Roskilde University

  A dialogue with 
  • Concepción Campos
           President of the Spanish Women for Public Innovation
  • Lea Giménez
           IDB and ex Paraguay vice minister and previous member a WBG poverty and gender team
  • Mary Feeney
           Professor of ethics in public affairs Arizona State University and author of "Power in Editorial Positions: A Feminist Critique of Public Administration"
14:00 Lunch

Special sessions "Meeting the editors"


Innovation and services journals

  • Maria Savona
           Professor of Economics of Innovation and Editor of Research Policy
  • Levent Altinay
           Editor of the Services Industrial Journal
  • Faiz Gallouj
          European Review of Service Economics and Management

Public administration journals

  • Mary K. Feeny
           Editor of the Journal of Public Administration Research and Theory
  • Paolo Roberto Graziano
           Editor of Governance
  • Edoardo Ongaro
          Open University. Editor of Public Policy and Administration                                                        

Policy and stakeholder´s session: round table on the future of public services transformations and policy and research agendas
Chair: David Osimo
            The Lisbon Council, Belgium

Co-chair: Dan Chenok
                  C. for The Business of Government. IBM Global, US



16:00-17:00 The view from different organizations
  • Walter Ganz
           Fraunhofer Institute, IAO, Germany
  • Miquel Estape
           LivingGob, Barcelona
  • Francisco Rojas
           Novagob e Innolabs
  • Dan Chenok
          Center for The Business of Government. IBM, US
  • Gianluca Misuraca
          European Commission, Joint Research Center (tbc)
  • Francesco Mureddu
          The Lisbon Council
17:00-17:30 Policy agenda
  • Debate towards a policy agenda

Research agenda

  • Debate towards a research agenda

Closing session and conference awards


Reception by the major of the city (tbc)

DAY 3 - SOCIAL. Saturday, 23rd January


RESER General Assembly (open to all participants)


Guide cultural visit to Toledo


Other events around the Conference

Winter School on Service Innovation
For students, scholars and professionals interested in innovation

Courses in English


Monday, 18th January 

Tuesday, 19th January

Wednesday, 20th January

Course in public innovation


New dynamics
of Innovation in
Public Services




Courses in business innovation Service Vision, Leadership and Strategy for Value Creation

 Artificial intelligence for private and public sectors

 International Workshop on Servitization, Smart Services and Industry 4.0


Cursos en español (courses in Spanish)


Lunes, 18 de Enero

Martes, 19 de Enero

Miércoles, 20 de Enero 

Cursos en castellano en innovación pública

Inteligencia artificial para nuevos y mejorados servicios

Métricas y evaluación de impacto de la política pública

Laboratorios de gobierno y gobernanza participativa




Cursos en castellano en innovación empresarial Inteligencia artificial para nuevos y mejorados servicios

 Visión, Liderazgo y Estrategia para la Creación de Valor a través del Servicio

 Nuevas tendencias en políticas de I+D+i






Co-VAL Conference
This project has received funding from the European Union´s Horizon 2020 research and innovation programme under grant agreement No 770356. This website reflects the views only of the Consortium, and the Commission cannot be held responsible for any use which may be made of the information contained herein.
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The RESER International Congress is in collaboration with:
OECD IBM Center for The Business of Government Secretaria de Estado de Función Pública Fundacion Novagob Logo INAP

And the Spanish National Plan RTI2018-101473-B-100








The joint RESER-COVAL Conference is supported by:
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