Value Co-creation, Innovation and Digital Transformation in Public Services

Co-VAL & 30th RESER International Conference

Welcome

The challenges that the public sector needs to address in the 21st century include providing efficient and high-quality public services, as well as improving the public sector’s ability to deal with societal demands. Oftentimes, designing public services following the internal logic of government does not meet the changing needs of citizens. Public sector transformation requires thinking of inclusive ways of citizen engagement. The traditional view of top-down and supply-driven public administrations is no longer appropriate for the creation of public value. There is a need for a demand-driven design of public services that incorporates the opportunities, provided by new technologies, for the effective engagement of citizens and organizations. A key element for a public sector transformation is a paradigm shift from designing and delivering services solely based on the internal logic of public administrations to an external, open and collaborative logic.

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Call for papers

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Abstracts submission

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Venue

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ORGANIZED BY:
WITH THE COLLABORATION OF:
Co-VAL logo RESER logo UAH Fundacion Novagob IBM Center for The Business of Government Secretaria de Estado de Función Pública