Value Co-creation and Innovation in the New Service Economy

30th RESER International Congress


Research about services is moving from a sector and supply approach to an activity and demand perspective, where services generate value in any social and economic activity with a major role being played by users. Any company, industry, sector, city, region or country is able to generate value, business, economic or social value, when integrating new or improved services. Value through services is generated building on new ways of interacting between users and providers, between organizations and individuals, between public sector, business sector and third sector. These interactions are growingly based on co-creation and innovation, for which new technologies are of the utmost importance. This is the case of servitization processes, smart services are industry 4.0 in industry, and the case of digital transformation in public services.

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Call for papers

Download here the Call for papers

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Abstracts submission

Deadline for abstract submission extended until March 22nd

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Know the venue of the Conference

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The RESER International Congress is in collaboration with:
OECD IBM Center for The Business of Government Secretaria de Estado de Función Pública Fundacion Novagob

The joint RESER-COVAL final Conference is supported by:
UE Co-VAL logo